Privacy Policy

1. Introduction

Detik Emas ("we", "us", "our") is a watch repair workshop located at 118, Lebuh Chulia, 10200 George Town, Penang, Malaysia. We are committed to handling any personal information you share with us in a straightforward and respectful manner.

This Privacy Policy explains what personal data we collect when you use our website or contact us, how we use it, how long we keep it, and what rights you have over it.

This policy applies to information collected through our website at detikema.cyou, through our contact form, and through direct communication with us. It does not apply to third-party websites we may link to.

2. What Personal Data We Collect

We collect only the information needed to respond to your enquiries and deliver our watch repair services.

Information you provide directly:

• — Full name
• — Email address
• — Phone number (if provided)
• — Details about your watch and the service you're enquiring about

Information collected automatically:

• — Basic website usage data (pages visited, time spent) via analytics cookies, if consented to
• — Technical data such as IP address and browser type for security purposes

Legal basis: We process your data based on your consent (when submitting a form or accepting cookies), on the performance of a contract (when delivering a repair service), and on our legitimate interest in running a safe and functional website.

3. How We Use Your Data

• To respond to your service enquiries and provide watch repair services
• To contact you with updates on the progress of your watch service
• To maintain records of services performed (for your reference and ours)
• To improve the functionality and content of our website
• To comply with applicable legal obligations under Malaysian law

We do not sell, rent, or trade your personal information with third parties. We do not use your data for unsolicited marketing communications.

4. How Long We Keep Your Data

We retain contact and service records for a period of three years from the date of your last interaction with us. This allows us to refer back to service history if you return with the same piece.

After this period, records are deleted or anonymised. You may request earlier deletion — see Section 7 for your rights.

5. How We Protect Your Data

Our website uses HTTPS encryption. Contact form data is transmitted securely. Access to customer records is limited to workshop staff on a need-to-know basis.

In the event of a data breach that affects your rights or interests, we will notify you and, where required, the relevant authority under the Personal Data Protection Act 2010 (PDPA) of Malaysia, within a reasonable timeframe.

We do not store payment card information on our systems.

6. Cookies

Our website uses cookies to understand how visitors use the site and to remember your preferences. Essential cookies are necessary for the site to function. All other cookies are used only with your consent.

For full details on cookies and how to manage them, please see our Cookie Policy.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete data.
• Erasure: You may ask us to delete your personal data, subject to any legal obligations we have to retain it.
• Restriction: You may ask us to limit how we use your data in certain circumstances.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting data already processed.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external sites (for example, mapping services). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children's Privacy

Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us so we can remove it.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to check this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.